1. 인터넷 해지 버튼 하나 누르려다 7시간 동안 전화기만 붙들고 있었던 사람 이야기가 요즘 화제야.
The story of someone who spent seven hours on the phone just to cancel their internet service is quite the buzz these days.2. 캐나다 통신사 로저스(Rogers)에서 실제로 벌어진 일이라는데, 이건 뭐 거의 미로 탈출급이었다고 하더라고.
This reportedly happened at Rogers, a Canadian telecom company, and people are saying it was practically like escaping a maze.3. 전화할 때마다 ‘지금은 통화량이 많다’는 안내만 나오고, 몇 시간을 기다려도 겨우 연결된 상담원은 ‘제 담당이 아닌데요’ 시전.
Every time I called, all I got was an automated message saying 'due to high call volume,' and even after waiting for hours, the agent I finally reached would just say, 'that's not my department.'4. 그러다 전화 뚝 끊기고 다시 시작.
Then the call would just drop, and I'd have to start all over again.5. 이걸 몇 주 동안 반복했대.
This went on for several weeks.6. 완전 사람 미치게 만드는 거지.
It's enough to drive anyone completely insane.7. 알고 보니 이 회사, 최근에 상담원들을 대거 해고하고 그 자리를 AI로 채우고 있었던 거야.
It turned out that this company recently laid off a large number of customer service representatives and was replacing them with AI.8. 비용 절감 때문이라는데, 그 덕에 고객들만 죽어나는 중.
They say it's for cost-cutting but customers are the ones getting the short end of the stick9. AI가 뭘 알겠어? 사람이 슬픈 일로 전화해도 기계적으로 상품 추천이나 하고 있으니 속 터질 노릇이지.
What does AI even know? When people call with sad stories, it just mechanically recommends products, which is incredibly frustrating.10. 더 황당한 건, 멀쩡히 요금 내는 사람한테 이중으로 요금 청구서를 보내고 TV 서비스를 끊어버리는 일까지 있었다는 거야.
What's even more outrageous is that they were sending double bills and even cutting off TV services to customers who were paying properly.11. 결국 통신-방송 서비스 민원 위원회(CCTS)라는 곳에 신고하고 나서야 겨우 해결됐다고 해.
Finally, the problem only got sorted out after a complaint was lodged with the Commission for Complaints for Telecom-television Services (CCTS).12. 다른 나라들은 ‘3분 안에 전화받기’ 같은 법까지 만들고 있는데 캐나다는 아직 이런 규제가 없어서 기업들이 배 째라 식으로 나오는 것 같아.
Other countries are even enacting laws like 'answer the phone within three minutes,' but Canada still lacks such regulations, which seems to let companies get away with whatever they want.13. 그냥 ‘해지’ 버튼 하나 만들어주면 될 걸, 왜 이렇게까지 하는지 모르겠네.
They should just give us a 'cancel' button I don't get why they make it so complicated.
